Employee Internal Department Satisfaction Survey

The employee internal satisfaction survey will assist to determine the efficiency and effectiveness of our department as well to learn about service improvement opportunities for Patient Financial Services. In order to better serve our customers, we request your assistance by completing this short survey. We encourage you to be objective in your evaluation. Thank you.

* Department you represent (Required)

Name (Optional)

1. When you contact the staff in this area of our department with questions and/or concerns, the information that you receive is best categorized as:
 

Highly Accurate
Generally Accurate
Somewhat Accurate
Inaccurate
Not Applicable
a. Patient Financial Services Customer Service
b. Patient Financial Services Government Insurance (Medicaid, Tricare, Medicare)
c. Patient Financial Services Commercial Insurance
d. Patient Financial Services Physician Billing
e. Patient Financial Services Credit Balance
f. Patient Financial Services Cash Posting
g. Patient Financial Services (EDI) Electronic Data Interchange
h. Patient Financial Services Charge Processing
i. Patient Financial Services Database Services (Scripting and Reimbursement Analysis)
2. When you contact the staff in this area of our department with questions and/or concerns, the timeliness of the response is:
 

Very Prompt
Mostly Prompt
Somewhat Prompt
Not Prompt
Not Applicable
a. Patient Financial Services Customer Service
b. Patient Financial Services Government Insurance (Medicaid, Tricare, Medicare)
c. Patient Financial Services Commercial Insurance
d. Patient Financial Services Physician Billing
e. Patient Financial Services Credit Balance
f. Patient Financial Services Cash Posting
g. Patient Financial Services (EDI) Electronic Data Interchange
h. Patient Financial Services Charge Processing
i. Patient Financial Services Database Services (Scripting and Reimbursement Analysis)
3. When you contact the staff in this area of our department with questions and/or concerns, the level of courtesy and professionalism is:
 

High
Somewhat High
Somewhat Low
Low
Not Applicable
a. Patient Financial Services Customer Service
b. Patient Financial Services Government Insurance (Medicaid, Tricare, Medicare)
c. Patient Financial Services Commercial Insurance
d. Patient Financial Services Physician Billing
e. Patient Financial Services Credit Balance
f. Patient Financial Services Cash Posting
g. Patient Financial Services (EDI) Electronic Data Interchange
h. Patient Financial Services Charge Processing
i. Patient Financial Services Database Services (Scripting and Reimbursement Analysis)
4. When you contact the staff in this area of our department with questions and/or concerns, the department:
 

Exceeds your Expectations
Meets your Expectations
Does Not Meet your Expectations
Not Applicable
a. Patient Financial Services Customer Service
b. Patient Financial Services Government Insurance (Medicaid, Tricare, Medicare)
c. Patient Financial Services Commercial Insurance
d. Patient Financial Services Physician Billing
e. Patient Financial Services Credit Balance
f. Patient Financial Services Cash Posting
g. Patient Financial Services (EDI) Electronic Data Interchange
h. Patient Financial Services Charge Processing
i. Patient Financial Services Database Services (Scripting and Reimbursement Analysis)
5. When you have to interact with this area of our department to address an issue, are you satisfied to interact with any member of the department or only specific staff?
 

Any Member of the Department
Specific People
Not Applicable
a. Patient Financial Services Customer Service
b. Patient Financial Services Government Insurance (Medicaid, Tricare, Medicare)
c. Patient Financial Services Commercial Insurance
d. Patient Financial Services Physician Billing
e. Patient Financial Services Credit Balance
f. Patient Financial Services Cash Posting
g. Patient Financial Services (EDI) Electronic Data Interchange
h. Patient Financial Services Charge Processing
i. Patient Financial Services Database Services (Scripting and Reimbursement Analysis)

6. If there is anything else that you would like to share about working with any of the areas in our department, please write it here:

7. What suggestions do you have to help us improve our service?