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Poor
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Fair
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Good
|
Very Good
|
Excellent
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Greet the patient and family in a way that makes them feel comfortable
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Treat the patient and family with respect
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Show interest in the patient’s and family’s ideas about patient’s health
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Understand the patient’s and family’s main health concerns
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Pay attention to the patient and family (look at them, listen carefully)
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Let the patient and family talk without interruptions
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Give the patient and family as much information as they want
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Talk in terms the patient and family can understand
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Check to be sure the patient and family understand everything
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Encourage the patient and family to ask questions
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Involve the patient and family in decisions as much as they want
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Discuss next steps, including any follow-up plans
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Show care and concern
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Spend the right amount of time with the patient and family
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