Voice of the Customer Survey for Business Development

1. Customer Satisfaction
Overall, how satisfied or dissatisfied are you with the contracting process and your experience?

Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied

What additional feedback regarding "Customer Satisfaction" would you like to share:

2. Expectations
What are your expectations on the time it should take to complete a contract (from the time you submit a request to the time both parties have signed the agreement)?

0 - 30 Days 0 - 60 Days 0 - 90 Days 0 - 120 Days 120 + Days Different response

What additional feedback regarding "Expectations" would you like to share:

3. Communication
How responsive are we during the contract process?

Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive

What additional feedback regarding "Communication" would you like to share:

4. Process
How well do you feel you understand the contract process and steps involved?

Extremely well Very well Somewhat well Not very well Not well at all

What additional feedback regarding "Process" would you like to share:

5. What do you like about the contract process?

6. What improvements would you recommend with the contract process?