Specialized Scheduling Introductory Basic Review

Basic processes and policies, as well as hospital information.

* What does HIPAA do?

Protects patients rights to their medical records Allows CMH to use patient information in any way

Who works in the Contact Center

Centralized Scheduling  
Radiology Scheduling  
Template Builders  
Pediatric Care Center Scheduling  
Hospital Operators  
Quality Assurance  
Triage Admin  
Nurse Advice Line  

Where are the Children's Mercy Locations

1. Children's Mercy Hospital Hill  
2. Children's Mercy Broadway  
3. Children's Mercy South  
4. Children's Mercy North  
5. Children's Mercy East  
6. Children's Mercy St. Joe  
7. Children's Mercy Joplin  
8. Children's Mercy Blue Valley  
9. Children's Mercy College Boulevard  
10. Children's Mercy West  
11. Children's Mercy Wichita  

* We do not work closely with

Patient Financial Services Pre-Registration Intrepreter Services Transport Financial Counselors Health Information Management Admissions

* What is the difference between Outreach and Outpost clinics?

* Telehealth/Telemedicine is similar to what communication technology?

Skype MySpace Facebook Four Square Twitter

* Where do I find physician information on the Scope. (Ex. practice name, phone number)

* What is the Patient Portal?

* When I am away from my desk on a break I put my phone on...

Avaliable
Work
Unavaliable
Logoff

* What is the Provider Portal?