Specialized Scheduling Introductory Basic Review

Basic processes and policies, as well as hospital information.

* What does HIPAA do?

Allows CMH to use patient information in any way Protects patients rights to their medical records

Who works in the Contact Center

Centralized Scheduling  
Nurse Advice Line  
Pediatric Care Center Scheduling  
Radiology Scheduling  
Quality Assurance  
Hospital Operators  
Template Builders  
Triage Admin  

Where are the Children's Mercy Locations

1. Children's Mercy Hospital Hill  
2. Children's Mercy Broadway  
3. Children's Mercy South  
4. Children's Mercy North  
5. Children's Mercy East  
6. Children's Mercy St. Joe  
7. Children's Mercy Joplin  
8. Children's Mercy Blue Valley  
9. Children's Mercy College Boulevard  
10. Children's Mercy West  
11. Children's Mercy Wichita  

* We do not work closely with

Transport Patient Financial Services Admissions Financial Counselors Health Information Management Pre-Registration Intrepreter Services

* What is the difference between Outreach and Outpost clinics?

* Telehealth/Telemedicine is similar to what communication technology?

Twitter Skype MySpace Four Square Facebook

* Where do I find physician information on the Scope. (Ex. practice name, phone number)

* What is the Patient Portal?

* When I am away from my desk on a break I put my phone on...

Avaliable
Work
Unavaliable
Logoff

* What is the Provider Portal?